SAP e-mail integration with Microsoft Outlook
SAP and Outlook is an ongoing topic with great optimization potential for many companies with SAP.
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The e-mail function is the most frequently used medium for communication in day-to-day business. The number of emails we all receive every day is growing: in 2014, there were 196.3 billion worldwide. According to a Statista forecast from 2015, this figure will rise to 236.5 billion by 2019, which is why many people are asking themselves how they can better manage the many email requests.
Optimization target SAP and Outlook -
Connecting two worlds in day-to-day business
Every day, Overlack receives many inquiries per sales employee about processes in the SAP system, such as orders or invoices by email. Previously, processing these inquiries was very time-consuming, as it took five steps to read the e-mail in Outlook and open the correct SAP transaction.
The integration of Outlook e-mail and SAP
The company decided to use Business Mail 4 SAP ®(documentation for e-mails in SAP), an add-on for the mailbox that connects Outlook and SAP. This can be easily installed by each user or provided centrally by the admin. Business Mail 4 SAP ® fulfills the task of connecting Outlook and SAP for any business object.
The add-on is integrated directly into the Outlook e-mail view and shows each user the master data (company and contact) for the sender of an e-mail in a separate area. It also shows the corresponding SAP processes that are assigned to the sender of the email.
With a single click, every SAP user can go from MS Outlook to the SAP process matching the inquiry and edit it. For example, they can update contact details or order quantities or provide feedback on invoicing. At Overlack, this integration of Outlook e-mail and SAP saves 3 minutes per process. With 10 requests per employee, that's half an hour per employee.
Simply transfer e-mails from Microsoft Outlook to SAP
Communication with customers and business partners also needs to be well documented. Nothing is more annoying than when, for example, an order quantity is increased in SAP at the customer's request, but the corresponding email can no longer be found as proof, leading to disagreements with the customer. This problem is also solved by Business Mail 4 SAP®. Users open their emails in Outlook and with one click the email can be documented directly from Outlook in SAP.
Business Mail 4 SAP ® brings SAP into your mailbox: Up to 80% faster processes
You immediately see all SAP transactions for the sender of the email. For example, the matching addresses, orders, account statements, open deliveries, invoices, orders and returns. Directly in your mailbox and open with just one click, saving up to 5 work steps per request.
