Maintenance and support

Our software maintenance is your investment protection

We offer you the provision of

individual support and maintenance contracts
regular product updates
reviews to adapt your software
(e.g. to meet changing requirements in your company)

Create and track tickets

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Support via remote maintenance

Teamviewer is free software that can be used to conduct online meetings. For a quick diagnosis, we use Teamviewer to look at your application and understand your request directly and quickly.

Install Teamviewer free of charge

Support without a contract

If you have not yet concluded a support contract, individual requests are possible, which are billed at separate conditions: 78 euros per request + 156 euros per hour

Submit a support request

Support times

Monday - Friday: 09:00 - 17:00 (excluding public holidays)

Extended support hours

on request

Create and track tickets

By starting the TeamViewer software, you acknowledge the exclusion of liability when using TeamViewer:

GEDYS IntraWare GmbH does not assume any warranty for the programs installed on your computer, nor for their protective equipment (virus scanner or firewall).
The customer is solely responsible for his own data security. Liability is limited to intent and gross negligence.
GEDYS IntraWare GmbH accepts no liability for faults not caused by it, even if they are close in time to the support provided.
By clicking the button, you confirm acceptance of the agreement for online support and start the download of the Teamviewer software.
Please note that this service is only available to you during our support hours after telephone consultation with our support staff.
The consultant cannot work with you without your express consent.
No third-party programs will be installed on your PC.
It is not possible to remove data from your PC unnoticed and without authorization.
You can end the joint session at any time.

The replica ID is a unique identifier for your installed database. How to display the replica ID of a database:

Open the database or select it.
Select "File - Database - Properties" and click on the 3rd tab "Info".
Here you can see the replica ID.

Please enter the name of the organization of your Lotus Notes/Domino user ID in the "Notes organization" field.

This is how you find the Notes organization:
If your user name is structured as follows, then the following value is the Notes organization:

Hans Mustermann/GEDYSIntraWare -> GEDYSIntraWare
HansMustermann/sub-organization1/GEDYSIntraWare -> GEDYSIntraWare
Hans Mustermann/sub-organization1/GEDYSIntraWare/DE -> GEDYSIntraWare

For an individual offer for a maintenance contract or a product update without a maintenance contract, please contact us here, stating the names and versions of the products used, the Notes Domino server and the Notes client version.

You can choose the right contract for you from the 3 packages Standard, Pro and HCL Notes Domino. For more details, please contact us here.

For an individual offer for a maintenance contract or a product update without a maintenance contract, please contact us here, stating the names and versions of the products used, the Notes Domino server and the Notes client version.

You can find them on our website Release-Info-Point.

Standard package

Maintenance: follow-up version and software optimization
Inquiries / solutions by e-mail and telephone
Help via remote maintenance (Remote Access)

Price on request

Pro package

Maintenance: follow-up version and software optimization
Inquiries / solutions by e-mail and telephone
Help via remote maintenance (remote access)
High priority
Reduced hourly rate
Support for your Gedys Intraware customizations

Price on request

HCL Notes Domino

Maintenance: follow-up version and software optimization
Inquiries / solutions by e-mail and telephone
Help via remote maintenance (remote access)
High priority
Reduced hourly rate
Support for your Notes / Domino infrastructure

Price on request