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    What does the sales force of tomorrow need?

    Effectively accompanying change

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    In recent years, the traditional field sales force has been replaced by a hybrid sales force consisting of a proactive inside sales team, online or remote selling sessions and a few on-site visits. Sales had to undergo a mental change and learn to communicate more empathetically and emotionally. Knowing your customers, their wishes and emotions and being able to respond to them is almost more important today than knowing about your own products and services.

    The Internet has made shoppers more independent. The majority of decisions are made rationally before the sales department is contacted. When the sales manager is contacted, what counts is sympathy for the company, the salesperson and the added value that both can offer. The purchase decision is made emotionally.

    The answer of modern sales is called sales enablement. On the one hand, the term stands for acquiring and imparting the necessary knowledge to be able to address interested parties correctly at every stage of the customer journey and provide them with relevant information.

    On the other hand, it refers to constant access to all content documents by sales employees and the acquisition of data-supported insights via dashboards and reports to optimize sales processes and increase sales.

    Sales success is therefore determined by the support provided by the right software, such as Gedys CRM in sales, as well as the personal skills of the employees.

    This is how useful CRM is in sales
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    The benefits of a CRM in sales

    For the entire team

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    With Gedys CRM in sales, you can manage your sales via an end-to-end process and reduce the workload on your team via sales automation. In combination with centralized data management , you gain time that your employees can use to effectively support interested parties and customers.

    Anyone can respond to inquiries from any device and from any location. This increases customer satisfaction and improves customer loyalty. Everyone in the team has an overview and control over leads, promising sales opportunities and forecast analyses at all times. This is how you make your sales more successful.
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    checkbox_orange_30x30 Work according to a proven method

    Define a procedure model in the sense of a sales process with the important KPIs in the milestones. You can carry out your planning for months, quarters or years right down to employee level, whether top-down or button-up.

    checkbox_orange_30x30 Use resources consciously

    Determining the probability of closing a deal helps sales management and employees to focus on promising customers. The presentation of process progress will motivate your sales team.

    checkbox_orange_30x30 Focus on promising leads

    Automated classifications and selections according to your specifications are possible. Concentrate entirely on interested parties who are most likely to convert.

    checkbox_orange_30x30 Create analyses and forecasts

    The analytical CRM provides you with figures and trends as a basis for your operational business. You receive all key figures in a single overview - even from external sources.

    checkbox_orange_30x30 Use pipeline and forecast

    These are the foundations of your corporate and sales planning. Every month anew. (Pipeline = The quantity (list) of all sales projects or sales opportunities maintained by Sales. Forecast = The sales management consolidates and expands the pipeline, taking current market developments into account).

    "With the new CRM solution from Gedys Intraware, we can focus our energy even more on outstanding service and inspiring ideas."

    Christian Ilg, Director Sales Support at Hurco Werkzeugmaschinen GmbH

    From lead to enthusiastic customers

    Develop a customer journey that convinces

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    With Gedys CRM in sales, you can track all contact points of the entire customer journey, from interested parties to loyal buyers. You can respond to people in a targeted manner because you know what they are interested in. Here we show you which CRM functions support you in this:

    Manage leads and fill the pipeline

    Leads from your touchpoints can be conveniently incorporated into the sales process. You can see all relevant activities to convert interested parties. You can classify leads and sales opportunities using an evaluation matrix. The CRM system determines priorities and creates the basis for your sales activities.

    Automate work processes in sales

    Speed up your sales processes with visit suggestions, follow-ups and workflows. You can also subscribe to news feeds to automatically receive updates on leads, buyers or projects. Colleague CRM thinks of everything and informs you of all linked activities as required.

    Unique e-mail integration

    BusinessMail already shows CRM data on the sender in your mailbox. All incoming e-mails can be transferred to the sales software with a single click. The Business Mail 4 SAP® counterpart also displays transactions.

    Reporting for management

    The process for creating reports is automated, transparent and it only takes a few clicks to keep colleagues from other departments or the management up to date on current sales opportunities.
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    Control your sales

    Take control with the help of pipeline management and precise forecasting

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    A CRM for sales provides transparent information by displaying all the facts on your screen via dashboards and reports. This allows you to identify successful strategies, follow them up and gradually optimize your sales.
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    • Define the goals for your sales and a process model in the sense of a sales process with the important KPIs in the milestones.
    • The probability of the sales opportunity is based on the achievement of milestones in the defined sales process.
    • Each milestone is linked to a probability with a percentage. Example: Access to buying centers and key people increase the probability of the sales opportunity.
    • Consciously addressing the sales opportunity leads to a targeted activity plan.

    CRM in sales with quotation editor

    Optimize your configuration, pricing and quotation process

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    Put together professional quotations in just a few seconds:

    • You use the article catalog, the calculation and your text modules and templates stored centrally in the CRM system .

    • All relevant data and sales opportunities are automatically included in the quotation.

    • With just one click, you can convert your quote into PDF format and into a ready-to-send email that you can send directly from the CRM to your customers.

    • You can create and send the order confirmation just as easily and quickly.

    Find out more in our video Smart quotes in just 4 steps.

    Read the e-book 5 intelligent elements for more turnover in sales and recognize the benefits of a CRM system.

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