With the Gedys no-code CXM platform , you build on ready-made solutions. Create working prototypes in minutes, ready to use.
The Gedys CXM platform bundles the latest technologies for the automation of development, testing, versioning, build and deployment under one roof.
New applications are put together according to the modular principle. Development is based on ready-made objects and no-code functions. The first functional prototypes are therefore created and ready for use in just a few minutes. Including authentication, scalability, multi-user operation and multilingualism. This allows you to implement your requirements in the shortest possible time and with high quality.
The no-code CXM platform can also be expanded with your own code.
With the Gedys CXM platform, including ready-made function blocks, you reduce uncertainties to a minimum. You limit and avoid
Compared to individual software development with an external development team, the platform offers standardized processes, such as
To enable your company to adapt to new circumstances, you need technologies that make transformation quick and easy. Gedys CXM is a flexible digital platform that allows you to implement your ideas and requirements very quickly. This gives you a competitive edge, because modern workflows allow you to launch your innovations earlier than the competition. The deliberately reduced design of the user interface in Gedys CXM not only makes navigation easier, it also provides a quick overview of the required data. The ease of use also eliminates the need for time-consuming training.
Definition and goal
CXM (= Customer Experience Management) is a holistic strategy for designing and optimizing the entire customer experience. The aim is to achieve lasting customer satisfaction and loyalty.
Customer experience management comprises a variety of strategic measures, methodical approaches and technological solutions aimed at optimizing and improving the customer experience at all points of contact with the company.
Core elements
No-code platforms are changing application development through the principle of "configuring instead of programming". This technology enables companies to create customized business applications efficiently and without in-depth programming knowledge. The time required for development is reduced by up to 75%, freeing up valuable resources.
Customer Experience Management (CXM) is a holistic approach to managing and optimizing the customer experience across all points of interaction within a company.
In a business environment with rapidly changing requirements, a no-code CXM platform provides the agility needed to focus on customer needs and remain competitive. It enables quick adaptations that are crucial for long-term success in business.
Differences between CRM and CXM
In both approaches, customers are at the center of business activities. However, while CRM (Customer Relationship Management) focuses primarily on the management of customer relationships and the optimization of processes, CXM goes one step further and pursues the optimization of customer experiences at all touchpoints with a company. The focus is on customer interactions at each individual touchpoint and their emotions during the interaction.
In short: CRM provides the data basis and tools, while CXM translates information into concrete measures to increase customer loyalty.
The basis for every implementation is the determination of the specific requirements for the system. A workshop with experienced consultants at the start of a project includes
Through configuration, the software is tailored to your specific business processes. Our specialists implement the Gedys CXM platform with your individual settings, based on the results of the workshop, with your own data structure, masks, fields and so on.
Yes, you can save a lot of time in developmentwith the ready-made function modules. If you need even more functions, our developers can offer you individual solutions. With your customized software solution, you gain productivity, flexibility and cost benefits.
Good project management helps to carry out a project successfully and to monitor costs, time and quality. Many projects fail due to a lack of proper structure and communication, but 90% of project success is based on this.
Our experienced project managers have successfully realized more than 3,600 projects. They support technical concept development, detailed technical specifications and quality management. Our specialists have extensive know-how in many industries, including automotive, manufacturing, finance and services.
