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    Gedy's no-code CXM platform

    Configuring instead of programming.

    Reach your goal faster with the modular principle.

    The Gedys CXM no-code platform bundles the latest technologies for the automation ofdevelopment, testing, versioning, build and deployment. Applications can be created from ready-made modules according to the modular principle.

    The first functional prototypes are ready for use in minutes - including authentication, scalability, multi-user operation and multilingualism. Extensions with your own code are also possible.
    No Code

    Fast development without code

    Applications can be configured without programming knowledge. Rapid prototyping enables fast initial versions and rapid expansion into complex solutions.

    Modular system

    Flexible modular principle

    Ready-made, tested function modules can be flexibly combined, adapted at any time and offer a wide range of expansion options.

    Data integration

    Central data and integration

    All customer data from internal and external sources is stored centrally and can be seamlessly integrated into business processes.

    Risk and cost minimization

    Risk and cost minimization

    The platform reduces deadline and cost overruns, errors in the end product and simplifies the maintenance and further development of applications.

    IL-Quality management-quality-management

    Quality and system guarantee

    Standardized processes, secure data architecture, regular tests and ongoing maintenance of the technical manual (in German) guarantee reliable software.

    IL-Webclient-mobile-mobile

    Comprehensive functions included

    The Advanced package includes CRM, Gedys Mobile, e-mail integration and extensive role and rights management . Group calendars and dashboards are optional.

    With simplified processes
    faster to success

    Benefit from clean UI design and optimized performance

    To enable your company to adapt to new circumstances, you need technologies that make transformation quick and easy.

    Gedys CXM is a flexible digital platform that allows you to implement your ideas and requirements very quickly. This gives you a competitive edge, as modern workflows enable you to launch your innovations earlier than the competition.

    The deliberately reduced design of the user interface in Gedys CXM not only makes navigation easier, it also provides a quick overview of the required data. The ease of use also eliminates the need for time-consuming training.

    Optimized performance and smooth processes

    We offer the option of porting your outdated applications to a new environment.

    We increase the performance of your system by removing errors, improving functions and increasing speed. This allows you to work more effectively and is efficient for the future.

    Benefits for all areas and users

    Create your own business applications for sales, marketing, HCM, finance, research and development, service, purchasing or project management.

    Gedys CXM integrates seamlessly and improves collaboration between business departments and IT.

    Your prototype in just 5 days

    Zero risk. Ready for immediate use.
    30 days test time.

    With the Gedys CXM no-code platform, rapid prototyping becomes a reality: we create your model software in 5 days, including installation and training. After the test phase of one month, we can take the next step together.
    Gedys CXM: Your prototype in just 5 days
    Preparation

    1. the preparation

    We clarify your requirements for your desired software at your premises or in a video conference.

    2nd workshop: Prototype development

    2nd workshop:
    Prototype development

    Discuss goals. Create data fields, views and forms directly. See how your application grows. (approx. 3 days)

    Data import and support

    3. data import and support

    We clarify what else is important.
    Time for importing the first data. (approx. 1 day)

    Installation and instruction

    4. installation and instruction

    The application is installed with your support - on your server or in the cloud. Including user introduction via the web. (approx. 1 day)

    Test, benefit, decide

    5. test, benefit, decide

    You test, then you decide. Even if it doesn't work, you benefit from the learning effect of the prototype. You also retain the specifications. (max. 30 days)

    From prototype to finished solution

    6. from prototype to finished solution

    The prototype fits? Great! We expand the software and deliver a finished solution. Agile and professional. So that you achieve your goals quickly.

    Discover the benefits now

    Find out more about the no-code CXM platform
    Sabrina Mönnich

    Sabrina Mönnich

    Business Development

    +49 531 123 868 421

    sabrina.moennich@gedys.com

    Register for the free CXM demo

    FAQs - frequently asked questions about CXM

    Please click on a question to open and read the answer.

    • CXM (= Customer Experience Management) is a holistic strategy for designing and optimizing the entire customer experience with the aim of achieving lasting customer satisfaction and loyalty.

      Customer experience management comprises a variety of strategic measures, methodical approaches and technological solutions aimed at optimizing and improving the customer experience at all points of contact with the company.

      Core elements
      • Holistic approach:
        CXM encompasses the entire customer journey and the interactions between customers and the company at all touchpoints.
      • Customer centricity:
        Customers are placed at the entrepreneurial center. The decisive factor is how they perceive the company and what they expect from the company.
      • Single source of truth:
        A CXM solution collects and analyzes customer data centrally in order to obtain as complete a picture of customer needs as possible.
      • Customization:
        Adapting to customer wishes across all channels is another goal of CXM for customer loyalty (German: Personalisierung.

    • No-code platforms are changing application development through the principle of "configuring instead of programming". This technology enables companies to create customized business applications efficiently and without in-depth programming knowledge. This reduces the time required for development by up to 75%, freeing up valuable resources.

      Customer Experience Management (CXM) is a holistic approach to managing and optimizing the customer experience across all points of interaction within a company.

      In a business environment with rapidly changing requirements, a no-code CXM platform provides the agility needed to focus on customer needs and remain competitive. It enables quick adaptations that are crucial for long-term success in business.

    • In both approaches, customers are at the center of business activities. However, while CRM (Customer Relationship Management) focuses primarily on managing customer relationships and optimizing processes, CXM goes one step further and pursues the optimization of customer experiences at all touchpoints with a company. The focus is on customer interactions at each individual touchpoint and their emotions during the interaction.

      In short:

      CRM provides the database and tools, while CXM translates information into concrete measures to increase customer loyalty.

      • Smaller and larger CXM solutions that precisely match the specific requirements of a company (incl. connection of third-party tools)
      • Business applications that are to be maintained and optimized over the years, including the assignment of rights and roles for users
      • Management of companies, people, objects, projects etc., documents of all kinds (letters, e-mails, memos, presentations, flyers etc.) and file formats of all kinds (e.g. Excel, Word, PPT, PDF, JPEG, PNG)
      • Processing of real-time data (share prices, machine data, etc.)
      • Applications with a small user interface that primarily involve complex internal processes (e.g. finance)
      • Applications for visualization (e.g. games, CAD, etc.)
      • Microsoft SQL
      • PostgreSQL

    • The basis for every implementation is the determination of the specific requirements for the system. A workshop with experienced consultants at the start of a project includes

      • Determining the specific requirements for the system
      • Establishing processes and data sources
      • Determining the integration into the existing system landscape
      • Adjusting the target and actual states and defining the adjustments
    • Through configuration, the software is tailored to your specific business processes. Our specialists implement the Gedys CXM no-code platform with your individual settings, based on the results of the workshop, with your own data structure, masks, fields and so on.
    • You can save a lot of time in developmentwith the ready-made function modules. If you need even more functions, our developers can offer you individual solutions. With your customized software solution, you gain productivity, flexibility and cost benefits.

    • Good project management helps to carry out a project successfully and to monitor costs, time and quality. Many projects fail due to a lack of proper structure and communication, but 90% of project success is based on this.

      Our experienced project managers have successfully realized more than 3,600 projects. They support technical concept development, detailed technical specifications and quality management. Our specialists have extensive know-how in many industries, including automotive, manufacturing, finance and services.