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    Gedys CRM for service and IT

    Seamless service with full transparency

    Increase customer satisfaction

    Manage your entire planning process. Make your support more successful by providing your employees with all the information about your customers and their inquiries. And in such a way that this can also be viewed while on the move.

    Your team becomes more productive and completes orders on site more quickly. This not only saves time, but also increases customer satisfaction in the long term.
    Optimal use of resources

    Optimal use of resources

    Use the skills database to find the right employee for every task. Service calendar, area search and route planner make scheduling easier. This allows you to organize service appointments efficiently, save time and make the best possible use of your resources.

    360° customer overview

    Everything at a glance: 360° customer overview

    All inquiries, documents and information from support, sales and marketing are bundled centrally. Employees are optimally informed and can react individually, empathetically and in a solution-oriented manner - for sustainably satisfied customers.

    Manage tickets easily

    Manage tickets easily

    Inquiries via the website or email receive a confirmation with a ticket number and contact person. All ticket-related information is centrally available in the CRM for service and IT . Feedback with solution steps at the touch of a button included.

    Automated service processes

    Automated service processes

    Automated workflows, visit suggestions, follow-ups and escalations speed up your processes. The "CRM Assistant" keeps you informed of all activities at all times. You stay up to date - so no process is left undone and your service becomes noticeably more efficient.

    Recognize potential for improvement

    Recognize potential for improvement

    Dashboards and the analytical CRM provide key figures, trends and forecasts so that you can identify problems, plan improvements and increase service quality in a targeted manner. You can track theentire customer journey from the prospective customer to the loyal customer.

    Efficient field service planning

    Efficient field service on the road

    The dispatch cockpit shows employees, skills and appointments at a glance, facilitates planning, online appointments and prevents forgotten tickets. With themobile CRM app , your field service has all customer data, tickets and project information with them at all times - even offline.

    Our customers' success stories from over 35 years of CRM practice
    Gedys CXM/CRM brochure

    Savethe brochure and read it later

    Find out in detail in the brochure how CRM for service and IT helps you to improve your customer service and thus create a sustainably satisfied customer base.

    IL-PDF-Datei-Dokument-document-file-download-GD

    CRM for service and IT

    Fast resource planning for service teams

    Assigning work orders to your service team is complex. Proximity to customers, skills and workload must be taken into account. With Gedys CRM, you can coordinate the planning process conveniently using drag & drop and assign tickets directly to the right employees.

    Combine 4 sources of information:

    1. Which service tickets need to be scheduled?

    2. Which employee has the necessary skills?

    3. Which employee is geographically closest to the customer?

    4. What appointments do the service employees already have?

    IT helpdesk for your service

    Ensures quick help and a good mood

    • ✓ Management of user requests: Gedys CRM for service and IT manages all requests and assigns them to freely available helpdesk positions - optionally according to employee skills.
    • ✓ Helpdesk support: Support is provided by phone, email, remote maintenance, live support or video conferencing.
    • ✓ Professional tracking: documents the complete history of problems, employees and inventory
    • ✓ Change management: Accompanies changes from planning to documentation.

    Perfect service on the move

    Expand the mobility of your customer service with the combination of CRM and CRM app. This means you always have 100% of your data and practical knowledge with you, no matter where you are. Even without a network connection!

    • ✓ On-site order processing: log
      calls, process tickets, view all project, inventory and contract information at any time.
    • ✓ 360° customer view:
      Caller ID and all relevant info at a glance.
    • ✓ Plan and optimize tours efficiently:
      Area search and route planning.
    • ✓ Save time:
      Voice input, business card scan and file upload on the go.
    • ✓ Visit reports:
      Create them quickly and easily by voice input.

    Test the CRM app free of charge:
    Simply download and try it out with ready-made demo data:
    Go to the App Store or Google Play.

    Gedys Mobile: Perfect service on the go with the CRM app

    "Our daily work would be unimaginable without the CRM system from Gedys Intraware."

    Richard Hörmann, Director Customer Support, Hurco Werkzeugmaschinen GmbH

    To our references

    Discover the benefits now

    Learn more about CRM for service and IT
    Sabrina Mönnich

    Sabrina Mönnich

    Business Development

    +49 531 123 868 421

    sabrina.moennich@gedys.com

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