Customer centricity: focusing on the needs of customers
Your customers at a glance
Manage your contacts with customers, partners and suppliers via a central database in the CRM software. For more transparency, greater proximity to contacts and better collaboration between departments. This ensures greater satisfaction on both sides - for better relationships and greater success.
Multiple languages, currencies and direct browser access, worldwide.
Our customers' success stories from over 35 years of CRM practice
Save the CRM brochure and read it later
Gedys CRM software is developed with passion and is so easy to understand that everyone in your company will want to work with it. True to the motto: CRM as easy as e-mail. Find out more about the possibilities for your company in our brochure.
The CRM software at a glance
Intelligent functions for successful customer relationship management that make every interaction a success.
360° view of your customer
Activities, e-mails, letters
Mailings, openings, clicks
Campaign and event participation
Telephone notes and visit reports
Appointments, tasks, follow-ups
Sales opportunities, offers
Projects, tickets, contracts
Company structure and much more
Also in Outlook and in the CRM app
Advantages: Transparency throughout the entire company. You create an optimal customer journey and build long-term, successful customer loyalty.
The goal is simple: to convince every single user of the concrete benefits of the CRM software. This is best achieved when users can work exactly where they are already used to. Gedys is also modularly expandable. You start flexibly with basic modules and add further functions to the system step by step as required. This makes getting started much easier, clearer and less complex.
Working in the browser
CRM as easy as e-mail: Work directly in the browser, without installation or detours. Access your CRM software interface anytime and anywhere. Work flexibly in the office, at home or on the move.
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CRM as easy as e-mail: Work directly in the browser, without installation or detours. Access your CRM software interface anytime and anywhere. Work flexibly in the office, at home or on the move.
Outlook-centered work
Microsoft 365 integration: Outlook-centric working
In MS Outlook, users experience the first real added value before they even actively think about CRM.
With Business Mail, you can connect Outlook directly with CRM in a unique way. You can see all relevant contact data and associated processes for the respective sender in your mailbox - transparent, up-to-date and available at all times.
With the CRM in Outlook, you can create new addresses directly from the e-mail. Existing contacts and processes can also be opened and edited with just one click. E-mails are seamlessly assigned to the appropriate contact, project or task and automatically documented - for maximum efficiency in your day-to-day work.
Microsoft 365 integration: Outlook-centric working
In MS Outlook, users experience the first real added value before they even actively think about CRM.
With Business Mail, you can connect Outlook directly with CRM in a unique way. You can see all relevant contact data and associated processes for the respective sender in your mailbox - transparent, up-to-date and available at all times.
With the CRM in Outlook, you can create new addresses directly from the e-mail. Existing contacts and processes can also be opened and edited with just one click. E-mails are seamlessly assigned to the appropriate contact, project or task and automatically documented - for maximum efficiency in your day-to-day work.
Gedys Mobile: Work on the go with the CRM app for iPhone, iPad and Android devices
Use the CRM app for mobile access to your CRM software. Work efficiently, access data flexibly and save time thanks to optimized processes.
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Gedys Mobile: Work on the go with the CRM app for iPhone, iPad and Android devices
Use the CRM app for mobile access to your CRM software. Work efficiently, access data flexibly and save time thanks to optimized processes.
CRM as easy as e-mail: Work directly in the browser, without installation or detours. Access your CRM software interface anytime and anywhere. Work flexibly in the office, at home or on the move.
×
CRM as easy as e-mail: Work directly in the browser, without installation or detours. Access your CRM software interface anytime and anywhere. Work flexibly in the office, at home or on the move.
Microsoft 365 integration: Outlook-centric working
In MS Outlook, users experience the first real added value before they even actively think about CRM.
With Business Mail, you can connect Outlook directly with CRM in a unique way. You can see all relevant contact data and associated processes for the respective sender in your mailbox - transparent, up-to-date and available at all times.
With the CRM in Outlook, you can create new addresses directly from the e-mail. Existing contacts and processes can also be opened and edited with just one click. E-mails are seamlessly assigned to the appropriate contact, project or task and automatically documented - for maximum efficiency in your day-to-day work.
Microsoft 365 integration: Outlook-centric working
In MS Outlook, users experience the first real added value before they even actively think about CRM.
With Business Mail, you can connect Outlook directly with CRM in a unique way. You can see all relevant contact data and associated processes for the respective sender in your mailbox - transparent, up-to-date and available at all times.
With the CRM in Outlook, you can create new addresses directly from the e-mail. Existing contacts and processes can also be opened and edited with just one click. E-mails are seamlessly assigned to the appropriate contact, project or task and automatically documented - for maximum efficiency in your day-to-day work.
Gedys Mobile: Work on the go with the CRM app for iPhone, iPad and Android devices
Use the CRM app for mobile access to your CRM software. Work efficiently, access data flexibly and save time thanks to optimized processes.
×
Gedys Mobile: Work on the go with the CRM app for iPhone, iPad and Android devices
Use the CRM app for mobile access to your CRM software. Work efficiently, access data flexibly and save time thanks to optimized processes.
We accompany your CRM project
From the workshop to the rollout and beyond
1. analysis
In the joint CRM workshop, we clarify your business processes to be mapped.
You benefit from 35 years of project experience in various industries.
2. strategy
Summary of the workshop in the specifications (including recommendations for implementation, adjustments and introduction) as a basis for our project work.
3. execution
Configuration and individualization of the CRM software in accordance with specifications in agile sprints and according to jointly defined milestones. Integration into existing systems.
4. roll-out
Iterative, for example phased, regional or departmental introduction, installation and training for smooth CRM use - also internationally.
5. pilot phase
First users work with the new CRM software, clarification of questions Gradually, all employees gain access to the new application.
6. control
Whether maintenance and support, regular jour fixes on the status, the need for adjustments or follow-up training, as a CRM partner we are always at your side.
CRM software know-how
Learn more about CRM software from Gedys
E-Book: Successfully introducing CRM
This free e-book will give you a quick and comprehensive overview, enable you to plan better and avoid typical mistakes when introducing CRM.
In thelive online presentation, you will learn how the CRM software simplifies your daily business. Booking a CRM tour is non-binding and does not oblige you to purchase the software.
Please click on a question to open and read the answer.
CRM (Customer Relationship Management) means the orientation of a company towards its customers. The basic objectives of CRM are to attract interested parties and retain existing customers.
CRM is therefore concerned with the systematic design of processes relating to the customer journey. By capturing all relevant data with CRM software, marketing can be precisely aligned with the needs of the customer base (hence known as relationship marketing).
This enables an increase in the company's success.
You can read more about this in our blog post: CRM definition
A system is a whole made up of several individual parts. A CRM also usually consists of several software parts or software modules. Read more about this on our CRM wiki page: What is a CRM system?
CRM software supports the optimization of customer relationship management through the structured recording of all relevant data and processes. Various areas of the company that are in contact with customers are supported.
The software increases the efficiency of all areas and relationships. For example, CRM software can be used to create customized offers for individual buyers or groups of buyers. Or it can be used to increase customer loyalty through precisely tailored service.
You can find out more about our CRM software in our CRM brochure, which you can download free of charge.
The CRM introduction deals with the implementation of the CRM software in the company on the one hand and the design of the customer management processes on the other.
The typical CRM project is divided into the following phases: Analysis of requirements, technical implementation, pilot operation, user training, reorganization, rollout and acceptance.
Analytical CRM: Evaluation of data from the operational business on the basis of KPIs to evaluate product requirements.
Operational CRM: The supporting function of the CRM system for the specialist departments to initiate contacts and maintain relationships.
Collaborative CRM: Deals with cooperation within the company and with external partnerships.
Communicative CRM: Controls all communication channels with a focus on the customer.
You can read more about this in our blog post: CRM definition
With CRM software, you can design the data organization in your company centrally and transparently. You can also use automation processes to increase the efficiency of business processes. This relieves your employees enormously and gives them more time for contact management.
Insightful data evaluations and a clear focus on your customers lead to stronger loyalty and easier acquisition in the long term.
All areas of the company that are in direct contact with customers benefit from CRM software. These are primarily sales, marketing and service.
Among other things, a CRM helps to organize and document data, correspondence, tasks or appointments centrally and transparently.
For more information, read our blog post: Who needs CRM?
The CRM selection requires that you know all the processes in your company in detail. Only then can you determine what you need to optimally support the processes in your company.
Only software whose functions are optimally aligned with your business model can lead you to long-term success.
You can save a lot of time in developmentwith the ready-made function modules. If you need even more functions, our developers can offer you individual solutions. With your customized software solution, you gain productivity, flexibility and cost benefits.
Good project management helps to carry out a project successfully and to monitor costs, time and quality. Many projects fail due to a lack of proper structure and communication, but 90% of project success is based on this.
Our experienced project managers have successfully realized more than 3,600 projects. They support technical concept development, detailed technical specifications and quality management. Our specialists have extensive know-how in many industries, including automotive, manufacturing, finance and services.
