Reference LTS Licht & Leuchten

With Gedys CRM, LTS Licht & Leuchten has found a solution that optimally supports the project business and ensures holistic sales optimization

LTS Licht & Leuchten is a manufacturer of high-quality luminaires. It also offers customized, professional lighting concepts for architecture, stores and restaurants. LTS provides comprehensive support from small start-ups to major customers and provides intensive technical assistance to all buyers.

Since the company was founded in 1985, global sales have grown continuously. As structures and processes grew, sales optimization became necessary in order to handle the increasing number of customers and orders. The company's sales department also worked on a project-oriented basis. In order to stay one step ahead of the competition, the project business required access to information at all times and flexible working from any location.

Requirements:

• Project-oriented sales with numerous individual structures
• Management of multiple offers and sales opportunities for individual projects
• Transparency regarding the activities of sales partners in individual projects
• Transparency of all processes relating to interested parties and customers
• Mail integration and documentation

Highlights

• High transparency in relationships with customers and partners
• Project-oriented view of all processes
• Increased efficiency in sales through improved follow-up of inquiries
• Transparent view of all sales opportunities and their development
• Distributed work at different locations, including home office