Reference SD Automotive
SD Automotive creates transparency about processes and projects with the CRM solution from Gedys Intraware
As a long-standing partner to the automotive industry, SD Automotive has extensive know-how, decades of experience and the right feel for the ever-increasing demands of the industry. Founded in Georgsmarienhütte in 1984, the owner-managed medium-sized company has established itself as a specialist with a high-performance machine park.
With the use of state-of-the-art technology in various specialist areas of vehicle development, the employees are expected to be highly innovative and flexible. With its qualified employees, the company guarantees the quality of all its products and therefore enjoys the trust of its customers. The company's main areas of expertise are engineering, machining, toolmaking, body construction and prototyping.
Requirements:
- Knowledge of individual employees should be available to everyone at all times (expert knowledge)
- Documents and information in various formats should no longer only be stored locally
- Holistic files for customers must be created
- Database storage is to be introduced
Highlights
- Introduction of Gedys CRM for document management
- Central storage of relevant correspondence creates security and transparency
- Introduction of CTI for quick and easy telephone calls directly from the CRM, including documentation
„Since we started using Gedys CRM, finding and maintaining our contact and project data has become much easier, which benefits all employees. All relevant data for a customer and/or project is now always available in one place.“
Christian Hormann, Head of Quality Management
