Reference DZ Service
DZ Service was looking for a customer management solution for banks with IT security and offline capability: Gedys CRM met the strict requirements.
DZ Service GmbH is a service provider for the processing of paper-based payment transactions in the banking business. The company offers the outsourcing of individual areas of the back office as well as the use of the DZ processing system to balance out peak loads.
As a wholly owned subsidiary of GEVA Group GmbH, DZ Service has always been a leader in the implementation of technical requirements since the company was founded in 1995. Today, more than 500 banks use the diverse and flexible range of services offered by DZ Service GmbH, making it one of the largest service providers in this segment.
Requirements
- Replacement of a CRM solution that is no longer maintained with a new application
- Quick start without time-consuming adjustments
- Mapping of product deals, measures and product histories
- Integration of e-mail and calendar
- Central appointment and task management
- Integration into the telephone system as an option
Highlights
- Introduction of Gedys CRM, customer management solution for banks
- Simple implementation of individual requirements in a standard product
- Central overview of all appointments in Gedys Schedule
- With complete histories in a central system
- Offline access possible through replication
- High level of security thanks to proven security mechanisms
