Reference Christian Bauer

Christian Bauer GmbH + Co KG improves its customer service with digitalized sales processes

For decades, the internationally positioned family business Christian Bauer has been manufacturing high-quality disc springs and precision parts for numerous industries. In addition to quality, solution orientation and expansion, the company's policy is clearly focused on its customers.

With a focus on efficiency and optimizing customer service, the company's sales processes were digitalized with the help of Gedys Intraware's comprehensive CRM system.

Highlights

• The sales team can immediately see who is responsible for which inquiry, what information is already available on the inquiry and the buyer, and what the current status of the inquiry is. Data on contact persons is transferred from SAP to CRM via an interface.
• Key figures relating to the respective sales opportunity previously had to be compiled from several Excel lists (opportunity size, follow-up, win-loss analysis). The time required for this has been reduced from several hours to just a few minutes, as the evaluations can now be created with a click of the mouse.

„With the new CRM system from Gedys Intraware, we were able to simplify, standardize and accelerate work processes. This has brought noticeable structure and calm to our day-to-day business. Working is more relaxed.“

Paul Walton, Head of Sales and Marketing at Christian Bauer GmbH & Co. KG