Smooth service for high employee and customer satisfaction
Your customers expect a courteous and reliable service. You are certainly happy to provide this, but with growing customer numbers and service requests, systematic processing becomes a challenge at times. CRM software with its useful interfaces and integrations can help you here.
How to get any chaos under control: with a CRM with ticket system!
Table of contents
Overview & better organization with service tickets
Every incoming request is documented in the ticket with all the relevant information. Links to relevant customer information in the CRM system, such as contacts, contracts or inventory, are also easily possible. You also set deadlines and document the processing status of the respective ticket.
Integrated workflows and escalation management also ensure that nothing gets lost. If a deadline is approaching, you will be informed automatically.
See also the video "Service management for satisfied customers".
Know how - integrated know-how
With the help of the integrated knowledge database, your employees can quickly and easily access tried and tested solutions for processing service requests. This saves time and stress for your employees and the customer is happy to have their problem solved quickly.
Self-service - when you can help yourself
The extended CRM with ticket system enables your customers to help themselves directly wherever possible. They can search for solutions to problems in the knowledge database via web access. If this is not successful, they can create a ticket there themselves and track the processing status via ticket tracking.
This takes a lot of pressure off your service staff by reducing the number of tickets and eliminating the need to spend time on telephone status queries.
Something for everyone
It is not only the direct processors of service tickets who benefit from the CRM with ticket system. Tasks such as deployment planning or invoicing are also made easier.
Simply recording the processing time directly in the ticket makes it much easier to create the invoice afterwards. All relevant information can be found directly in the ticket without the need to contact the employees involved.
Service scheduling is child's play with the clear planning cockpit. All the necessary information can be found here at a glance:
- Which tickets are outstanding?
- Who has the necessary skills for the assignment?
- Who is geographically closest?
- Which appointments already exist?
The tickets can then be transferred to the planning calendar and thus to the relevant employeevia drag & drop.
Beyond the borders
A ticket system is not just for your service team. It can also be extremely useful for internal processes - for example for internal IT support or marketing tasks. If employees simply file requests directly and independently as a ticket in the respective department, time-consuming phone calls are saved and the requests can be processed in a structured manner and transparently for all parties involved.
CONCLUSION: The CRM with ticket system as an all-rounder
For optimal and transparent documentation and structuring - this is how you satisfy your customers!
CRM software with a ticket system offers you numerous options for dealing with any challenge thanks to its versatile functional enhancements. You and your employees act in a structured and transparent manner, save time, resources and a few nerves when processing inquiries and thus ensure the satisfaction of your customers.
CRM INCLUDING TICKET SYSTEM
With a CRM for service & IT including a ticket system, you can offer perfect customer service and thus ensure loyal customers who will recommend you to others and remain loyal to you for a long time.
