EN
    Search

    Customer management program: make better use of customer data

    Without a customer management program, data is often unstructured. Many companies are concerned with the question of how best to manage their customer data.

    Customer data is often spread across different systems, mailboxes, local directories and the heads of employees. Professional customer management in sales, marketing and service requires centralized access to customer information. In addition to master data, all customer activities also need to be managed.

    A customer management program supports your processes

    The solution: reliable customer management software or a CRM system ( Customer Relationship Management System). With the customer management application, you document all processes relating to your customers: Phone calls are made, e-mails are exchanged with the customer, meeting minutes are created. A CRM system offers extensive customer management options for the needs of sales, marketing, service and other departments.

    Which customer management program covers your requirements?

    There is a wealth of programs that can be used to manage customers. Only a few support individualization and cross-departmental customer management. Take stock: in which areas should the customer management program support you ? Which customer management processes should be optimized? We will be happy to support you.

    With our customer management program you support all areas

    Gedys Intraware CRM as a customer management program offers you and your employees access to all customer information and versatile functions that you can introduce as and when you need them.

    GEDYS IntraWare supports your customer management with CRM in Sales, CRM in Marketing and CRM for Service & IT. And management also benefits.

    Customer management functions

    • Qualification of interested parties
    • Address management
    • E-mail integration
    • Serial letters and mailings
    • Sales opportunities
    • Quotation creation
    • Analyses & reporting
    • Ticket management
    • Project documentation
    • Computer telephony integration

    Customer management for all company sizes

    Thanks to its flexible customization options, GEDYS IntraWare CRM-Software is used by small, medium-sized and large companies.  

    Customer management across locations & worldwide

    • With GEDYS IntraWare CRM, international companies manage their customers across all locations. Your advantages:
    • Shared view of your customers across different locations
    • Manage customers with several branches
      Gedys Intraware customer management supports different languages and currencies

    Customer management - simple and independent of the platform

    The customer management program is web-based and works independently of the platform you use. You only need an Internet-enabled PC and a browser to access it. No installation on your PC is required.

    Manage customers on the move

    Many field staff - whether in sales or service - want to access their customer information on the move, for example in preparation for a customer visit. Changing customer data on the move, creating phone notes or visit reports using a smartphone or iPad - all this works with the mobile CRM app goMobile Pro.  

    Requirements for the
    customer management program

    You can use the Gedys Intraware customer management program flexibly. Either on your own server or as a customer management program in the cloud. With this option, you receive all services for your customer management software including installation, hosting, updates and support. Training makes it easier for you to get started with fast and efficient customer management.

    Checklist CRM requirements & specifications

    What requirements must your CRM system fulfill? Select your desired functions, processes and interfaces. Determine the basis for successfully comparing different providers.

    Download free of charge
    Titelseite-Checkliste_Anforderungen-und-Lastenheft